Frequently Asked Questions

Everything you need to know about shopping with Motoneta Internacional.

What is the standard shipping time for international orders?

International orders typically arrive within 7 to 15 business days, depending on your location and custom processing times.

How can I track my package?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's tracking portal.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I ensure I choose the correct size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Motoneta Internacional is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to minimize environmental impact.